Welcome to CarromShots (www.carromshots.com). Please read this Refund Policy carefully before using our services. By accessing or using our platform, you agree to be bound by this policy.

1. No Refunds on Played Games

All purchases made on CarromShots to participate in real money games (referred to as “Strikes” or game entries) are final. Once a user has entered a game and the strike has been consumed, the amount is non-refundable under any circumstances, including but not limited to:

• Disconnection or network issues on the user’s end

• Dissatisfaction with game outcomes

• Accidental purchases

We encourage users to ensure their device and internet connection are stable before entering a game.

2. Unused Wallet Balance Withdrawals

Users may withdraw any unused funds from their CarromShots wallet at any time, subject to verification and withdrawal limits. “Unused funds” refer to the amount deposited or won that has not been used to play games. Bonus amounts and promotional credits are non-withdrawable unless specified otherwise.

To withdraw unused funds, users must:

• Complete the KYC (Know Your Customer) verification process

• Comply with the platform’s terms of service

• Meet any applicable minimum withdrawal threshold

Processing times and methods may vary depending on the payment provider.

3. Cancellation of Unauthorized Transactions

If you believe there has been an unauthorized transaction on your account, please contact us immediately at [support@carromshots.com]. We will investigate the matter thoroughly and take appropriate action. However, CarromShots is not liable for any losses resulting from compromised credentials or failure to secure your login information.

4. Changes to This Policy

CarromShots reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically.